Job Success Score
- How is my Job Success Score calculated?
- If I give my client a full refund, will that prevent them from leaving negative feedback?
- There's a mistake in my JSS calculation. What should I do?
- What factors affect my Job Success Score?
- What is a Job Success Score?
- What should I know about my Job Success Score (JSS)?
Partnerships
Connects
- Where can I see the Connects required to submit a proposal and how do you determine how many are needed for a job?
- Can I buy as many Connects as I want?
- Can I use a combination of my earnings balance and my billing method to purchase a membership or Connects?
- Do I get free Connects for being invited to a job?
- If I’m part of an agency, do I get the interview reward Connects or does the agency?
- On what day of the month do I get my free, monthly Connects?
Membership
- How can I change my monthly billing cycle?
- What happens to my membership when my account is suspended?
- Can I use my earnings to pay for a Freelancer Plus plan?
- Can I use a combination of my earnings balance and my billing method to purchase a membership or Connects?
- Can I get a partial refund if I decide to cancel an annual membership partway through the year?
- How much does Freelancer Plus cost?
Profile
Contract-to-hire
- How do I find Upwork talent that is open to a contract-to-hire role?
- Can I hire talent full-time if our contract was not for a job described as a contract-to-hire opportunity?
- Am I obligated to hire talent full-time if I post a job with contract-to-hire potential?
- What is the process for hiring talent full-time if I have found them on Upwork?
- How can I check the status of an existing conversion request?
- If I convert a contract, can I keep using Upwork for other contracts?
Payment options
Job posting
- What's the difference between paying hourly vs. fixed-price?
- How do I know how much I should be paying?
- Can I post a job for a particular country?
- I just tried to post a job and can’t. Why?
- Can I post the same job multiple times?
- I just posted my job and I can’t see it listed in the marketplace. Why?
Availability
- How does the Availability Badge work?
- What is the difference between the Availability badge and my availability settings?
- How do I add the badge?
- Why does the price fluctuate and how is it calculated?
- How often will the price of the badge change?
- Will clients know I paid for this badge?
Identity verification
- How is this badge displayed to clients?
- I’ve completed the identity verification process, but I still haven’t received my badge. What else do I need to do?
- Why are you asking me to verify my identity again?
- Can I verify my identity anytime I want?
- How are you keeping the information I share safe?
- How long does the identity verification badge take to appear?
Virtual meetings
Get Paid
Circumvention
Fees
Proposals
- If I don’t win the auction will the client still receive my proposal?
- I don’t see the option to boost my proposal. Why?
- What happens if I’m in a boosted slot but someone outbids me?
- What does “Promoted spaces at the top of the client’s proposal list” mean?
- What’s considered an eligible interaction?
- When and what will I be charged?