How is my Job Success Score calculated?

Your JSS reflects your overall contract history with your clients on Upwork and is based on your (or your agency's) relationships and feedback. It takes into consideration a number of different factors, including public and private feedback, contract-ending history, dispute history, and long-term customer relationships

We calculate JSS daily based on your 6-, 12- and 24-month history in the marketplace and calculate a score for each timeframe. The best score out of these will display on your profile.

At a high level, we look at JSS this way:

(successful contract outcomes - negative contract outcomes) / total outcomes

Freelancers can look into why their JSS may have changed within Job Success insights. Learn more about your Job Success insights here.