Verify your phone number

Upwork requires phone number verification to enhance marketplace security. You can’t use VoIP numbers, and each phone number can only be linked to one account. If you reuse a number already tied to another account, you’ll need to recover the original account or contact support for help.

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We ask you to verify your phone number before posting a job or submitting a proposal. This helps us protect the safety of our marketplace, reducing scams, spam, and fraud.

You can only have one account on Upwork (you can use that same account as a freelancer, client, and agency). If you sign up for a new account and use a phone number associated with an existing account, you’ll get an error message.

If your phone number is associated with an existing account, you can:
 

• Recover your old account using the email associated with it. Enter your email address in the username form during log in and follow the Forgot password steps
  • After accessing the old account, close your new account to prevent other duplication issues
• If you no longer have access to your email associated with an account, or need further help, contact Upwork Support

Frequently Asked Questions

Can I use a VoIP number?

No, we can not verify these types of phone numbers. Please use a different phone number.

The verification code has not been sent to my phone. How can I fix this?

Your verification code should be sent instantly. If it is not delivered within a few minutes, try again after making sure the phone number is correct and you have working service coverage.