Forgot password or security answer

To recover a forgotten Upwork password, use the “Forgot password?” link and follow the instructions sent via email. If prompted for a forgotten security answer, choose “Forgot your answer?” for help. For persistent login issues, verify your email, check spam, and clear browser data. If the issue persists, send us a request to update your security details using this form. Do not create another Upwork account, as this violates our Terms of Service. 

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In this article

• Forgotten password
• Forgotten security answer
• I've tried resetting my password but it still doesn't work. What should I do?

Forgotten password

1. On the Upwork login page, choose the Forgot password? link when prompted for your password.

2. Enter your Upwork username or the email you use for your Upwork account.

We’ll send you an email with the next steps. We may ask you to verify your identity with two-step verification first. (If the email doesn’t arrive promptly after we send it, check your spam folder.)

If we ask you to verify using your security answer and you don’t remember it, choose Try another method if you’ve already enabled multiple two-step verification methods. If not, select Forgot your answer?

Forgotten security answer

There may be other times when we ask you to verify your identity by providing your security answer, such as at login, in settings, or when you access payments. If you don’t remember it, you can follow these steps to get help:

• When you are asked to answer your security answer, choose the Forgot your answer? link on the security question form.
• We’ll send you an email with next steps (if it doesn’t arrive promptly, check your spam folder).

I've tried resetting my password but it still doesn't work. What should I do?

We suggest trying the following:

• Double-check that you're using the correct email associated with your Upwork account. If you have multiple email addresses, make sure you're entering the one linked to your Upwork account.
• Don't forget to check your spam or junk folder. If you can't find our email, try sending the reset request again.
• Clear your browser's cache and cookies. Sometimes, login issues are caused by your browser's cache or cookies. If clearing doesn't help, try using a different browser or device.
• Finally, if you've followed all the recommendations and are still unable to reset your password, the best option is to update your security information. Fill out this form and we will help.