Bots or automated tools on Upwork include any program or service that performs actions or gathers data at superhuman speed, even if labeled as Upwork-compatible. To automate workflows, users must request an API key, though certain activities remain prohibited. Unauthorized automation can lead to warnings, restrictions, or permanent bans.
In this article
- What counts as a bot or automated tool?
- How do I request permission?
- What happens if I use a bot without permission?
What counts as a bot or automated tool?
A bot, scraper, crawler, or similar tool is any script, program, browser extension, or third-party service that automatically sends requests to Upwork, collects data, or performs actions faster or more frequently than a human could. Even if the tool says it was created for Upwork, it doesn't mean it’s allowed, approved, or endorsed by us.
How do I request permission?
If you want to automate part of your workflow, request an Upwork API key. During the review process, we will look at both your account and your stated use case to make sure everything complies with our Terms of Service.
What happens if I use a bot without permission?
We’re always monitoring our platform for abuse. If we detect that you’re using unapproved automation it will result in a warning, a temporary account restriction, or a permanent block depending on the severity of the issue or whether we’ve sent you a warning in the past. You can learn more about the actions we may take on an account here.
Similarly, if we see that you’re using an API key outside its intended scope, we may suspend or terminate your access to Upwork’s API. For full terms of use, please refer to the API section in the Upwork Terms of Service.
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